Returns
We are in the middle of launching a brand new returns service!
Unfortunately this will mean that for the next couple of weeks, we are not able to offer customers the option to return their items.
However we are hoping that our new returns system will be up and running by 15th December at the latest.
In the meantime, we will be extending how long you can return your order from 28 days to 60 days.
So please keep checking back here for when our new returns service is up and running!
If you do want to return something to us urgently, then you can do so by arranging for your own courier to return to the below address.
Amscan UK, Brudenell Drive, Brinklow, Milton Keynes, MK10 0DA.
Unfortunately we would not be able to refund any postage fees you have paid, so we would recommend waiting for our returns service to be up and running.
If you have any questions about your returns, then please do not hesitate to get in email our customer service team customercare@partydelights.ie
Need to return a product? No problem. Just follow the simple steps below!
- Download and print our free returns label
- Cut along the dotted line
- Complete the returns form and put it inside your parcel
- Stick the free returns label to the outside of your parcel
- Post your parcel back to us
- We aim to review all returns within 10 days of receiving the parcel
- Our returns period is 28 days, unfortunately, we can't accept returns after this time
- Please note we will not refund your original shipping charges, unless your return reason is due to a late delivery.
Please keep hold of your proof of postage in case anything happens to your parcel on its way back to us
Need to return a product? No problem. Just follow the simple steps below!
- If you have an account, log in, go to 'Orders' and select the order you want to return. We'll guide you through the process from there.
- Once you have submitted your return request, it will be reviewed and once approved, you will receive a returns label via email.
- We aim to review all requests within 5 days.
- If you don't have an account, you can submit a guest return through our orders and returns portal
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Returns FAQs
Returns FAQs
If you'd like to return or exchange your products, we will only accept items in a resalable condition, unless your items were faulty when you received them. By this, we mean that the item has to be in its original packaging with no signs of wear or damage.
We don't accept returns on confectionary, personalised products, helium canisters, pre-filled party bags, underwear, hosiery or wigs. Fancy dress costumes that include a wig can be returned, as long as the wig is unworn and the packaging seal is unbroken. Thanks for understanding!
The returns process usually takes up to 7 working days from the date you sent the package to us processing the return - this can be a little longer during busy seasonal periods, such as Halloween and Christmas. You will get an email confirmation from us as soon as we process your return, which is typically within 5 working days of us receiving the return.
Any refund that you are due will be automatically issued to your chosen payment method when you purchased the item and depending on your payment method issuer, this can take around 5 working days.