Returns
Need to return a product? No problem. Just follow the simple steps below!
- Click here to log your return.
- Drop your return at the most convenient drop off point.
- We aim to review all returns within 14 days of receiving the parcel.
- Returns are charged at €2.95 and this will be deducted from any refund processed. If your order was delivered late, you won't be charged for your return.
- Our returns period is 28 days. Unfortunately, we can't accept returns after this time.
- Please note we will not refund your original shipping charge unless you are returning your order due to a late delivery.
- If your return contains helium, email us at customercare@woodiespartyzone.ie so we can discuss how to return this item (please note, we only accept helium returns in certain circumstances).
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Returns FAQs
Returns FAQs
If you'd like to return or exchange your products, we will only accept items in a resalable condition, unless your items were faulty when you received them. By this, we mean that the item has to be in its original packaging with no signs of wear or damage.
We don't accept returns on confectionary, personalised products, helium canisters, pre-inflated balloons, pre-filled party bags, underwear, hosiery or wigs. Fancy dress costumes that include a wig can be returned, as long as the wig is unworn and the packaging seal is unbroken. Thanks for understanding!
The returns process usually takes up to 7 working days from the date you sent the package to us processing the return - this can be a little longer during busy seasonal periods, such as Halloween and Christmas. You will get an email confirmation from us as soon as we process your return, which is typically within 5 working days of us receiving the return.
Any refund that you are due will be automatically issued to your chosen payment method when you purchased the item and depending on your payment method issuer, this can take around 5 working days.