How can we help?
How can we help?
|Where is my order?|
|How do I return something to you from Ireland?|
|Have you received my returned items?|
|How do I amend my order?|
|How to redirect your order if you're not going to be in|
We are in the middle of launching a brand new returns service. Unfortunately this will mean that for the next couple of weeks, we are not able to offer customers the option to return their items. We are hoping that our new returns system will be up and running by 15th December at the latest and in the meantime, we are extending how long you can return your order from 28 days to 60 days. For more information, visit our returns page.
Once you've sent your items, the returns process can take up to 7 working days. You'll receive an email from us as soon as we process your return, which is usually within 5 working days of us receiving your returns.
If you need to amend your address, amend the name or cancel your order, please call 01-4275350 within 30 minutes of placing the order. This must be done during office hours Monday to Friday between 9am and 5pm. We won't be able to amend your chosen delivery option, however, we can refund in full so that a new order can be placed.
If you contact as after 30 minutes or outside of office hours, we won't be able to cancel your order. Your order details are sent to an automatic warehouse system after 30 minutes, so unfortunately we are unable to interfere with it. If this is the case, you will need to follow the returns process and we will be able to issue a refund, minus the delivery charge.
Unfortunately we are unable to accept cancellation and amendment requests via email, so please don't hesitate to give us a call within 30 minutes of placing your order so that we can help you as best we can!
It's only possible to change your delivery address in the first 30 minutes after placing your order. After that, you can arrange an alternative delivery option with some of our delivery partners, such as delivery to a neighbour, delivery to a safe place, or collection from a specified location. These options will vary depending on the delivery partner.
You can check the delivery options that are available by using the link in the delivery update email that you will receive from us once your order has been tracked, or by using the tracking number and the delivery partner's website or app.