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Problem with a promo code

You'll find the promo code box on the basket page of our checkout, underneath the list of items in your basket. Please either copy and paste the code or type the code exactly as you see it without any spaces, then press the ‘submit’ button to apply it to your order. A message will then be displayed with details of the promotion applied to your order.

If the promo code you are entering isn’t working, there may be a number of reasons for this:

  • Only one promo code can be used per order.
  • The terms and conditions vary per code, so please check the details attached to the code you are trying to use, including the expiry date and minimum order value.

If you are still having problems with a promo code, please use the form below to contact us with the details, including the code you are trying to use and where you found it.